Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this policy carefully to understand how we collect, use, protect, and otherwise handle your Personally Identifiable Information.

What personal information do we collect from people who visit our website?

When you contact us through our website, you may be asked to enter your name, email address, phone number, and a description of your plumbing issue so we can respond and dispatch a plumber to your address.

When do we collect information?

We collect information from you when you submit our contact form, open a support ticket, place a phone call to our dispatch line, or otherwise enter information on our site.

How do we use your information?

We may use the information we collect from you when you contact us, request service, respond to a survey or marketing message, browse the website, or use certain other site features in the following ways:

• To dispatch a plumber to your address and confirm details about the requested job.
• To follow up after a service request by phone, text, or email.
• To improve our website and the way we respond to customer requests.
• To send periodic messages about your service request, related plumbing services, or scheduled maintenance reminders.
• To respond to live chat, email, or phone inquiries.

How do we protect your information?

We do not collect or store credit card numbers on our servers. Any payments collected by a plumber on site are handled directly between you and the plumber.

Your personal information is held behind secured networks and is only accessible by a limited number of people who have access rights to such systems and are required to keep the information confidential. Information transmitted to us through the website is protected in transit using Secure Socket Layer (SSL / TLS) technology.

We implement a variety of security measures when you submit, enter, or access your information to maintain the safety of your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer through your web browser (if you allow) that enables the site to recognize your browser and remember certain information. We use cookies to understand your preferences based on previous or current site activity, to compile aggregate data about site traffic and interactions, and to measure the performance of our advertising so we can improve the experience we offer in the future.

We use cookies to:

• Remember your preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
• Attribute incoming phone calls to the marketing source that drove them, so we can measure which channels generate quality service requests.

We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help menu to learn the correct way to modify your cookies.

If you turn cookies off, some features of the site may not function properly.

Third-party disclosure

Do we disclose the information we collect to third parties?

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. This does not include website hosting partners, call-tracking and dispatch partners, advertising partners, and other parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Google Advertising Principles.

We use Google advertising and analytics products on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site and to measure interactions. Google's use of advertising cookies enables it to serve ads to our users based on previous visits to our site and other sites on the internet. Users may opt out of personalized advertising by visiting the Google Ad Settings page.

We have implemented the following:

• Remarketing with Google Ads
• Google Display Network Impression Reporting
• Google Analytics for site-traffic measurement

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out

Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-out Browser Add-on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• A link to this privacy policy appears in the footer of every page on our website.
• The link includes the word "Privacy" and can easily be found from any page on the site.

You will be notified of any privacy policy changes:

• On this Privacy Policy page.

You can change your personal information:

• By contacting us.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

Yes. We allow third-party behavioral tracking by analytics and advertising partners as described in the sections above.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer-protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data-protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur. We will notify you by email or by phone:

• Within 7 business days.

We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and respond to other requests or questions.
• Process service requests and send updates pertaining to those requests.
• Send additional information related to your service request.
• Continue to send relevant communications after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify any commercial message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email-marketing services for compliance, if one is used.
• Honor opt-out and unsubscribe requests promptly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email or contact us through the website, and we will promptly remove you from all correspondence.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.

For non-urgent privacy questions, please use the contact form. For service inquiries, call dispatch directly.